• Agents
  • Starting, during and ending a tenancy
  • e-Forms for agents
  • Publications for agents
  • Legislation for agents
  • Median Rents
  • Contacts for agents
• Lessors
  • Starting, during and ending a tenancy
  • Forms for lessors
  • Publications for lessors
  • Legislation for lessors
  • Median rents
  • Contacts for lessors
• Owners/managers in a moveable dwelling park
  • Starting, during and ending a tenancy
  • e-Forms for park operators
  • Publications for park operators
  • Legislation for owners/managers in a moveable dwelling park
  • Contacts for park operators
• Tenants
  • Starting, during and ending a tenancy
  • Share houses
  • Forms for tenants
  • Resources for tenants
  • Legislation for tenants
  • Contacts for tenants
• Share houses
• Starting, during and ending a tenancy
  • Starting a Tenancy
  • During a Tenancy
  • Ending a Tenancy
  • When something goes wrong
• Fact sheets
  • General tenancy fact sheets
  • Moveable dwelling fact sheets
  • Other language fact sheets
• Tenancy publications
  • Information statement form 17a (general Tenancies)
  • Information statement 17b (moveable dwellings)
  • Managing General Tenancies
  • Caravan park operators guide
• Rental bonds
  • Applying for a bond loan
  • Lodging a rental bond
  • Changing details of bond contributors
  • Changing details of the lessor/agent
  • Transferring a rental bond
  • Refunding a rental bond
  • Unclaimed money search
• Frequently asked questions
  • Starting a tenancy
  • During a tenancy
  • Ending a tenancy
• Moveable dwellings
  • Starting a tenancy
  • During the tenancy
  • Ending a tenancy
  • If something goes wrong
• Student accommodation
  • Useful links for students
• Tenancy databases
  • Reasons a tenant can be listed
  • When a tenant can be listed
  • Advising tenants of a listing
  • Who these laws apply to
  • Disputing a proposed listing
  • Existing listings
• Making a complaint
  • Offences under the Act
• Information in other languages
• e-Services
  • Refunding rental bonds
  • Accessing and searching for rental bonds
  • Working with e-Services
  • Logging into e-Services
  • Getting started and registering for e-Services

Information for tenants, lessors (landlords), agents and managers

e-Services

e-Services offers the following facilities:

• e-administration: change business contact details.
• e-bond list: view a list of rental bonds managed by them.
• e-bond details: enquire on a particular bond to view some bond information.
• e-refund: submit a claim for the whole bond refund (100%) to be paid to a tenant.

e-Services offers the convenience of providing access to the most up-to-date information almost anywhere and at anytime. It means no more waiting in queues or on the phone. e-Services is a secure site which is protected by the RTA's secure registration and ID system.

Requirements when registering

You must:

• be registered as an agent with the RTA.
• be the principal of a real estate agency or the manager of your business to complete the primary registration.
• provide the RTA with your business bank details.
• provide the RTA with your ABN. 

Registrations must be approved by the RTA. This can take up to seven working days.

Download e-Services - Your step by step registration guide (PDF 787kB)

Getting started and registering for e-Services
How to access, registration requirements, security, system requirements and registration troubleshooting.
Logging into e-Services
Accessing e-Services for the first time, selling rent rolls, time out periods, incorrect passwords and user IDs.
Working with e-Services 
Updating business details, adding users, activating and de-activating users, principal users and additional users, menu items and un-authorised transactions.
Accessing and searching for rental bonds
Searching for rental bonds, downloading bond listings, quarterly reports, missing bonds and what to do if your bond list contains unexpected additional records.
Refunding rental bonds
How to submit refund requests.