• Contact details
• Employment at the RTA
• RTA Board
• Organisational structure
• Corporate publications
  • Strategic Plan
  • Annual Report
  • Client Service Charter
• Right to Information
  • How do I access information?
  • How do I amend or update my personal information?
  • Published information
  • Requested information (disclosure log)
  • Information requests from other organisations
  • RTA's Administrative Access Scheme
  • Corporate Governance Framework
• RTA Privacy Plan
• Public Grants Scheme
  • Grants recipients 2007
  • Grants recipients 2006
  • Grant recipients 2005
  • Grant recipients 2004
  • Grants recipients 2003
  • Grants recipients 2002
  • Grants recipients 2008
  • Grants recipients 2009
• Monthly operational activity
• Information workshops
• Subscribe to e-Bulletins
• Financial Statements
• Media Releases

Our decisions

How we make decisions

This section of the Publication scheme provides information on decision making processes, internal criteria and consultation processes.

The RTA does not make decisions on behalf of its clients - tenants, residents, lessors, and agents.

Our Legislation

Our Corporate Governance Framework

Our Organisational Structure

Our Complaints Process

Guidelines for matters not suitable for conciliation