RESIDENTIAL TENANCIES AUTHORITY

About the RTA

The Residential Tenancies Authority administers the Residential Tenancies and Rooming Accommodation Act 2008 (the Act) and is responsible to the Minister for Community Services and Housing and Minister for Women. It is a self-funding statutory authority, which operates on income generated from interest earned on bonds held.

The Act applies to people renting flats, houses, caravans, units, townhouses, mobile homes and houseboats in private, public and community-managed rental accommodation. The Act also covers residents and providers of supported accommodation such as hostels, aged care and boarding houses.

The RTA is directed by a seven-member Board comprising a Chairperson and six Directors.

The RTA assists tenants, lessors, agents, residents and providers in the following key ways:

Rental bond service: The RTA holds and refunds rental bond money that is paid by tenants to lessors/agents.
Tenancy information and education: The RTA offers free information to all tenants, lessors, agents, residents and providers in Queensland.
Dispute Resolution Service: The RTA's Dispute Resolution Service offers information about tenancy law, a telephone "shuttle" negotiation service, and conciliation conferences.
Investigations Unit: The RTA will investigate and prosecute offences under the legislation when appropriate.