• Self resolution
  • Knowing your rights and responsibilities
  • Keeping records
  • Communicating
  • Support and assistance
  • Self Resolution Checklist
• The Dispute Resolution Service
  • Matters not suitable for conciliation
  • Applying for dispute resolution
  • Preparing documents for conciliation
  • The role of the conciliator
  • Preparing for conciliation
• Handling tenancy disputes in the Small Claims Tribunal
  • Introduction
  • Options for resolving disputes
  • Role of the Small Claims Tribunal
  • Applying to a Small Claims Tribunal
  • The hearing
  • After the hearing

Self resolution

The RTA encourages parties involved in a dispute to attempt self resolution. Issues can often be resolved by talking the problem through with the other party.

Knowing your rights and responsibilities
Keeping records
Communicating
Support and assistance