RTA optimisation - changes to services from 1 October 2019
The Residential Tenancies Authority (RTA) is improving the services we offer tenants, landlords and property agents as part of our commitment to renting that works for everyone.
Lodging a rental bond
From 1 October 2019, the RTA’s Bond Lodgement web service will replace the option to upload scanned PDF copies of paper Bond lodgement forms via the RTA website.
Tenants and property owners/managers can lodge a bond directly with the RTA through our Bond Lodgement web service. It’s a quick, secure and convenient way to lodge a single bond, and payment options include credit card, debit card and BPAY.
Lodging a bond online is faster, easier and more convenient than printing, completing, scanning and uploading a paper Bond lodgement form via the old PDF upload facility, or posting forms to the RTA. Posted lodgements will remain available for customers who cannot access RTA web services.
Information on how to use the Bond Lodgement web service, including quick guides for tenants and property owners/managers and a video, is available online.
If you would like assistance with using the RTA’s Bond Lodgement web service, our Contact Centre team can help. Please call 1300 366 311 (8.30am-5pm Monday to Friday) for support.
Rental bond refunds
The RTA is developing an online bond refund service to make the refund process more convenient. This web service is expected to launch in the coming months and will ultimately replace the PDF upload facility for scanned forms. Subscribe to the RTA Newsroom for more information on timings.
From 1 January 2020 the RTA will no longer print forms and publications. Customers will still be able to download forms and publications from the RTA website, or order single copies via the website and Contact Centre. Our drive towards paper-free services will reduce the rental sector’s environmental footprint and enable the RTA to focus resources on delivering tailored customer services.