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Bond disputes best resolved out of court

Bond disputes are the most common type of tenancy dispute in Queensland, and when they do occur tenants and property managers/owners are encouraged to try to resolve their issues out of court.

Residential Tenancies Authority (RTA) Director of Policy & Stakeholder Engagement Meghan Hibbert said negotiation should always be the first option in reaching an agreement about how to move forward.

“We encourage tenants and property managers/owners to try to resolve their disputes directly by phone, in person, or in writing,” Meghan said.

“Communication is the key; share information, photos and invoices.

“If agreement cannot be reached, the next step is to get some help in mediating the discussion,” she said.

The RTA offers a free, confidential dispute resolution service to help tenants and property managers/owners resolve disputes without the need for legal action.

“The process is voluntary, and can occur by a three-way phone call, or our conciliators can speak with each person separately,” Meghan said.

“RTA staff are impartial and will not decide the outcome of the dispute. Our role is to facilitate agreement by ensuring each party has the opportunity to have their say.

“Any agreement reached will be captured in writing, and when signed by both parties, it becomes part of the tenancy agreement.

“When a problem cannot be resolved, or the dispute is defined as urgent under the Residential Tenancies and Rooming Accommodation Act 2008, the matter may be taken to the Queensland Civil and Administrative Tribunal.”

More information about disputes, and tips for resolving tenancy issues out of court, are available at rta.qld.gov.au/disputes or by phoning 130 366 311.