Online COVID-19 Dispute resolution request

The RTA’s COVID-19 Dispute Resolution Web Service has been removed

The RTA’s COVID-19 Dispute Resolution Web Service was removed from the RTA website on 2 October 2020, in line with the Queensland Government’s changes to COVID-19 emergency response rental legislation.

To lodge a request for free dispute resolution with the RTA, please use the Dispute resolution request paper form (Form 16). This form can be used for both general tenancy disputes and disputes relating to the COVID-19 pandemic.

All other RTA Web Services remain available and you can use them to quickly and easily manage your bond and process essential tenancy transactions online. All current RTA paper forms for general tenancies and rooming accommodation are available on our website.

The changes to the Queensland Government’s emergency COVID-19 rental legislation came into effect on 30 September 2020. The COVID-19 Dispute Resolution Web Service was retained until 2 October 2020 to give eligible customers whose disputes related to the pandemic extra time to lodge an online request for dispute resolution.

For more information about the Queensland Government’s changes to COVID-19 rental legislation, visit the RTA’s COVID-19 information page or go to the Queensland Government’s rental hub.

If you want to speak with an RTA Customer Experience Officer, call 1300 366 311, Monday to Friday, 8.30am to 5pm.
 

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