About us

Executive team

Jennifer Smith (CEO)

RTA CEO Jennifer Smith

Jennifer Smith
Chief Executive Officer

Jennifer has a broad range of management experience and leadership skills with demonstrated achievements in financial planning, corporate governance, policy development and the delivery of services across both private and public sectors.

Prior to joining the RTA Jennifer held various executive roles at the Brisbane City Council. These roles included Assurance Delivery and Performance Manager, Financial Projects Manager and various senior appointments within Corporate Treasury.

Jennifer holds a Bachelor of Business degree majoring in Accountancy from the Queensland University of Technology and is an accredited Workplace Executive Coach.

Juliet McKenzie

Juliet McKenzie

Juliet McKenzie
Chief Financial Officer

Juliet McKenzie leads the RTA’s Financial and Assurance Services division, which includes finance, governance and risk, and investigations.

With extensive leadership experience in corporate services, Juliet has successfully developed commercial initiatives, policy, governance and financial structures for new and changed entities. She has also demonstrated experience across a range of engagements in industrial relations, human resources and at the Chief Executive Officer level.

Juliet held executive and senior finance roles in the water industry for 15 years and commercial finance roles in the fuel industry prior to joining the RTA in November 2015.

She holds a Bachelor of Commerce from James Cook University and is a Fellow Certified Practicing Accountant and Graduate of the Australian Institute of Company Directors.

Nasa Walton

Nasa Walton

Nasa Walton 
Chief Digital Officer

Nasa leads the RTA’s Digital Business Centre. Nasa brings experience in leading teams to implement strategic directions that underpin the organisation’s Strategic Plan and specialises in turning IT into enabling tools for staff.

Nasa is an award-winning Chief Information Officer who has a successful career in delivering innovative solutions. Prior to joining the RTA, Nasa held several senior leadership positions within the health industry and was the CIO of a hospital and health service for 5 years.

Nasa holds a Bachelor of Business, Human Resource Management from Southern Cross University and a Graduate Certificate in Marketing and Communications from University of Canberra.

Sam Pengelly

Sam Pengelly

Sam Pengelly
Director, Customer Experience

Sam Pengelly leads the RTA’s Customer Experience division which includes the Contact Centre, bond management, support services and the dispute resolution teams, providing personalised tenancy services and support to tenants and property managers/owners navigating the Queensland residential rental sector.

Sam joined the RTA in 2011 in a frontline service delivery role, bringing experience from the UK retail banking sector. Through his progression from the grassroots of the RTA to several frontline leadership roles. Sam has developed a deep understanding of our customers' evolving needs. He also recognises the important role our frontline staff play in delivering targeted, responsive and quality tenancy services to the Queensland community.

Sam holds a Bachelor of International Business and Chinese from Liverpool John Moores University (UK) and a Higher National Diploma in Legal Studies from the University of Exeter (UK).

Cassandra Gleeson

Cassandra Gleeson

Cassandra Gleeson
Director, Strategy and Innovation

Cassandra Gleeson leads the RTA’s Strategy and Innovation division and brings a wide range of public sector experience and knowledge to this role.

Cassandra has managed teams in governance, legal and policy and stakeholder engagement, bringing an analytical and strategic approach to problem solving while maintaining a grassroots sensibility.

With over 10 years’ experience in the public sector, Cassandra excels in providing strategic, legal, commercial and policy advice to executive and operational management teams to assist in achieving strategic and operational objectives.

Cassandra holds a Bachelor of Laws, Graduate Diploma in Law and a Masters of Law (in-house practice, specialising in government).

Natalie Townsend

Natalie Townsend

Natalie Townsend
Director, People and Culture

Natalie Townsend leads the People and Culture division, overseeing the RTA’s human resources, training, media, communication and education teams. Natalie joined the RTA in November 2015 and has an extensive HR background with nearly 20 years of public sector experience.

Natalie also brings extensive project experience across a range of activities from system implementation – including rolling out the RTA's human resources information system, learning management system, and performance framework and system – to organisational transformation activities and reform initiatives.

Natalie holds a Diploma of Business, a Bachelor of Business with double majors in Management and Human Resource Management along with other accreditations in tools such as DISC and Talegent.

Natalie is also a CAHRI member of the Australian Human Resources Institute.