Contact
The RTA Contact Centre and Front Counter will be closed on Friday 22 November 2024 from 3:00pm. RTA Web Services remain available 24/7 for essential bond and tenancy transactions.
Changes to Queensland rental laws came into effect from 6 June 2024. Further changes commenced on 30 September 2024. Learn more.
Be scam aware
You can update your details securely with the RTA by using RTA Web Services, completing the Update your details paper form and emailing or posting a copy to the RTA, or by calling us directly on 1300 366 311, where our staff will ask you to verify your identity before accessing, discussing or making any changes to your information held by the RTA.
Any official RTA electronic correspondence will always come from an @rta.qld.gov.au email address. If you are ever suspicious of a request or have received an unexpected communication from the RTA, please report it to us by calling our Contact Centre on 1300 366 311, Monday to Friday, 8:30am to 5:00pm (excluding public holidays).
Phone
1300 366 311
(cost of a local call)
International calls: +61 7 3224 1600
Hours
Monday to Friday: 8:30am to 5:00pm (excluding public holidays)
RTA Web Services is available 24 hours a day, 7 days a week for requesting bond refunds, submitting individual and bulk bond lodgements, updating customer details, changing bond contributors, and requesting tenancy and bond related dispute resolution.
Postal address
GPO Box 390
Brisbane Qld 4001
Physical address
Level 11, Midtown Centre, 150 Mary Street
Brisbane QLD 4001
Australia
Accessibility information for visiting the RTA office
For the health and safety of our customers and staff, the RTA recommends calling our Contact Centre for tenancy and rental bond enquiries. You can also use RTA Web Services 24/7 for essential bond transactions.
Parking
The map below shows the Disability Permit Parking locations near our office (marked by blue dots), as well as the accessible entries (marked in green lines). The best entry for the RTA is the entry from Mary Street.
We have also indicated nearby loading zones (marked by red squares), which allow 2 minutes for picking up and dropping off passengers, or 5 minutes for Australian Disability Parking Scheme permit holders.
Public transport
Refer to Translink to plan your journey.
Service animals
Registered service animals are welcome. You will need to produce the appropriate identification (e.g. handler identity card or assistance badge displayed on the dog's harness) for Midtown Centre concierge staff.
Other accessibility needs
Please contact us to discuss other accessibility needs. Talk to your contact person (if you are meeting a particular RTA staff member and have their contact details).
Other languages
You can access a free interpreter service by calling the RTA (Monday to Friday, 8:30am to 5:00pm – AEST time zone).
Calling from within Australia
Call 1300 366 311.
Calling from overseas
International callers: +61 7 3224 1600 (+10 hours UTC).
Hearing impaired customers
If you are deaf, or have a hearing or speech impairment, contact the National Relay Service then ask for 1300 366 311.
TTY users: phone 133 677
Speak and Listen users: phone 1300 555 727
Internet relay users: connect to the National Relay Service
Submit an enquiry
To submit an enquiry online, select a topic from the list below. We aim to respond within two business days of your enquiry being received.