Due to the ongoing Coronavirus (COVID-19) situation, the RTA is currently experiencing longer wait times across our customer and support services. We thank you for your patience. Learn more about your tenancy rights and obligation during COVID-19.
1300 366 311
(cost of a local call)
International calls: +61 7 3046 5400
134 COVID (13 42 68)
24/7 COVID hotline
GPO Box 390
Brisbane Q 4001
**For the health and safety of our customers and staff while COVID-19 social distancing protocols are still in place, the RTA recommends calling our Contact Centre for tenancy or rental bond enquiries. You can also use RTA Web Services 24/7 for essential bond transactions.
Level 23, 179 Turbot Street
Brisbane Q 4001
Monday – Friday: 8.30am-5pm
RTA Web Services is available 24 hours a day, 7 days a week for bond lodgements, bond refunds, bond disputes and updating customer details.
If you require an interpreter, please contact the Translating and Interpreting Service (TIS) on 131 450 during RTA hours of business. TIS will telephone the RTA for you at no cost.
Hearing impaired clients
If you are deaf, or have a hearing or speech impairment, contact the National Relay Service then ask for 1300 366 311.
TTY users: phone 133 677
Speak and Listen users: phone 1300 555 727
Internet relay users: connect to the National Relay Service
Submit an enquiry
Use the form below to submit your enquiry online. We aim to respond within 2 business days of your enquiry being received.
Submit a complaint
Visit our Complaint information page to submit an official complaint.
You must contact the RTA by phone (1300 366 311) if you have previously:
- lodged a Dispute resolution request (Form 16) with the RTA and have an enquiry about your dispute
- sent paperwork to the RTA regarding an alleged offence under the Residential Tenancies and Rooming Accommodation Act 2008 and you have an enquiry about your file