The RTA’s front counter at 150 Mary Street is closed during the South East Queensland COVID-19 lockdown from 31 July to 8 August. During this time, we encourage customers to call us for tenancy information and support or use RTA Web Services for essential bond and tenancy transactions.

Be scam aware

You can update your details securely with the RTA by using RTA Web Services, posting a completed paper form to the RTA or by calling us directly on 1300 366 311, where our staff will ask you to verify your identity before accessing, discussing or making any changes to your information held by the RTA.  

The RTA does not contact customers to ask for payments to be made or to disclose your banking or financial details. Any official RTA electronic correspondence will always come from an email address. If you are ever suspicious of a request or have received an unexpected communication from the RTA, please report it to us by calling our Contact Centre on 1300 366 311, Monday to Friday, 8.30am to 5pm (excluding public holidays).


1300 366 311

(cost of a local call)
International calls: +61 7 3224 1600

Postal address

GPO Box 390
Brisbane Q 4001

Physical address

The Residential Tenancies Authority has moved to Level 11, Midtown Centre at 150 Mary Street in Brisbane's CBD.

The RTA's front counter is open daily from 8.30am to 5.00pm, Monday to Friday (excluding public holidays). 

All visitors must digitally check in on arrival via the Check In Qld app for the purposes of COVID-19 contact tracing. 

All you need to do is: 

✔ download the app 👉👉  

✔ fill in your details once 

✔ scan our QR code when you visit 

Don’t have a smartphone or device? We can help you check in manually. Just ask us on arrival and we can assist you. 


Monday – Friday: 8.30am-5pm, excluding public holidays

RTA Web Services is available 24 hours a day, 7 days a week for bond lodgements, bond refunds, bond disputes and updating customer details.

Interpreter services

If you require an interpreter, please contact the Translating and Interpreting Service (TIS) on 131 450 during RTA hours of business. TIS will telephone the RTA for you at no cost.

Hearing impaired clients

If you are deaf, or have a hearing or speech impairment, contact the National Relay Service then ask for 1300 366 311.

TTY users: phone 133 677
Speak and Listen users: phone 1300 555 727
Internet relay users: connect to the National Relay Service

Submit an enquiry

Use the form below to submit your enquiry online. We aim to respond within 2 business days of your enquiry being received.

Submit a complaint

Visit our Complaint information page to submit an official complaint.

You must contact the RTA by phone (1300 366 311) if you have previously:

  • lodged a Dispute resolution request (Form 16) with the RTA and have an enquiry about your dispute
  • sent paperwork to the RTA regarding an alleged offence under the Residential Tenancies and Rooming Accommodation Act 2008 and you have an enquiry about your file

Enquire online

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