Client type definitions

TypeDefinition
TenantA person who rents a property (e.g. house, unit, caravan, houseboat) from a property owner or through a property manager/agent.
Resident (rooming accommodation)A person who rents a room from a rooming accommodation provider/agent and shares other common rooms or facilities (e.g. kitchen, bathroom).
Property manager or agentA person who is licensed to and manages a rental property (e.g. house, unit, caravan, houseboat) on behalf of a property owner/landlord, for example a real estate agent or onsite manager. This includes social housing property managers (e.g. Department of Housing and Public Works​​ and community housing providers registered under the Housing Act 2003).
Property ownerA person who owns a property (e.g. house, unit, caravan, houseboat) and makes it available for rent to a tenant.
Caravan park managerA person who manages a caravan or moveable dwelling park and rents a caravan/moveable dwelling or site to a tenant.
Rooming accommodation providerA person who manages rooming accommodation and rents rooms to residents (e.g boarding house accommodation).
Community support workerA person in a human services agency who provides information or assistance to those in need (e.g. homelessness services).
Exempt lessor/providerA person who is defined as an exempt lessor or exempt provider under the Residential Tenancies and Rooming Accommodation Act 2008.
RTA staffEmployees of the Residential Tenancies Authority in Queensland.
OtherGovernment employees, training providers, schools, universities/TAFE, organisations with an interest in tenancy matters.