Tenancy issues typically occur when there’s been a misunderstanding between parties due to miscommunication, or when someone has not met the terms of their agreement. 

The RTA encourages property managers/owners and tenants/residents work together to try and self-resolve tenancy issues in the first instance. 

If parties are unable to reach an agreement through self-resolution, they can apply for free dispute resolution with the RTA. 

If parties are still unable to reach an agreement, or if the matter is unsuitable for conciliation with the RTA, parties also have the option to pursue further options through the Queensland Civil and Administrative Tribunal (QCAT).