Dispute resolution

Most tenancies run smoothly, but when issues arise it’s good to know how to deal with them.

How to prevent disputes

The RTA encourages tenants/residents and property managers/owners to try to resolve their disagreements early, before issues turn into disputes.

How to resolve tenancy issues

Whether you are the property manager/owner or the tenant/resident, you can take proactive steps to resolve your own tenancy issues. Find out more.

Applying for dispute resolution

When you are not able to resolve the situation, the RTA’s free dispute resolution service may be able to assist. This impartial service allows you to have a say in the outcome.

Please do not send original documents as these may not be returned to you.

Please note, the RTA does not accept any non-paper based items via mail and any items received will be disposed of at the RTA's absolute discretion.

Applying to QCAT

If you have been through the RTA’s dispute resolution process and your tenancy dispute is still not resolved, you can choose to apply to the Queensland Civil and Administrative Tribunal (QCAT) for a decision to be made.