RTA services and resources for tenants

With more and more Queenslanders renting for longer periods of time, the Residential Tenancies Authority (RTA) continues to make renting work for everyone by empowering people across the state to navigate the rental market.

To celebrate the upcoming International Tenants’ Day 2019 on Monday 7 October, a number of RTA services and resources helping tenants settle quickly into a rental property and understand their rights and responsibilities are highlighted below.

Online Bond Lodgement web service

Tenants can now lodge their bond directly with the RTA anytime, anywhere and from any device using the new online Bond Lodgement web service. It’s a quick, secure and convenient way to lodge a single bond with payment options including credit card, debit card and BPAY.

The online Bond Lodgement web service is more secure than other methods and minimises risks, delays and administrative work that can occur where paper, or scanned paper forms are submitted with illegible or missing information. Through this web service, property managers/owners will be notified when a tenant lodges and pays the bond and will be able to check and verify associated details.

Tenancy agreements updated

Tenancy agreements, including the General tenancy agreement, Moveable dwelling tenancy agreement and Rooming accommodation agreement, no longer require witness signatures.

This ensures a faster, smoother and more convenient transaction between parties to a tenancy and is aligned with the RTA’s commitment to delivering a better customer experience.

Educational and language resources for tenants

The RTA’s Pocket guide for tenants is a 5-page guide that is engaging and easy to read, featuring a user-friendly layout, explanation of tenants’ rights and obligations, useful contacts and important information regarding domestic and family violence in a rental property.

This pocket guide is also translated into seven languages to make information about the basics of renting accessible to a greater number of Queenslanders.

Customers who require an interpreter can contact the Translating and Interpreting Service (TIS) on 131 450 during RTA hours of business (Mon–Fri, 8.30am–5pm). TIS can then telephone the RTA for them at no cost.

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