The RTA provides tenancy information, bond management, dispute resolution, investigation, policy and education services.
The RTA administers the Residential Tenancies and Rooming Accommodation Act 2008 (the Act) and is responsible to the Minister for Housing and Public Works.
The RTA is governed by a 7-member Board comprising a Chairperson and 6 directors. The RTA organisational structure consists of the Chief Executive Officer and 5 divisions.
The RTA assists tenants/residents, property managers/agents, property owners/landlords, caravan park managers and rooming accommodation providers with the following services:
- Client contact centre: personalised tenancy information to clients via telephone, email and face-to-face contact.
- Rental bond service: processes rental bond money which must be lodged with the RTA at the start of a tenancy. The RTA holds the bond until the end of the tenancy and refunds the money as directed on the bond refund form or by QCAT.
- Communication and education: free tenancy information service via website, publications, seminars, webinars and presentations.
- Dispute resolution: conciliation services for tenancy disputes with impartial, trained conciliators who help tenants/resident and property owners or their agents resolve tenancy disagreements in a non-legal environment.
- Investigations: investigates breaches of the Act that carry penalties for non-compliance.
RTA organisational structure diagram
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