About us
Back to Our promise to you In this section

Client feedback

We value any feedback about the service we provide.

If you would like to compliment one of our staff or have a general suggestion on how we can improve, we want to know.

You can complete the online form below with the relevant information about your specific feedback.

Alternatively, send a Client feedback form (PDF 67KB) to:

If you have asked for a response, we will contact you within 7-10 working days of receiving your feedback. Your information will be treated confidentially.

Thank you for your time and comments.

For more information, please read our Client service charter or go to Feedback on RTA service.

Click here to return to the Contact page

Interpreter service

If you speak a language other than English, contact the Translating and Interpreting Service and ask to speak to the Residential Tenancies Authority during RTA business hours

13 14 50

Hearing or speech impaired clients

Deaf, hearing or speech impaired clients can contact the National Relay Service for help with contacting the RTA by phone, TTY or computer mode,

13 36 77

Resolving complaints

We always try to immediately resolve your complaint, however sometimes this may not be possible.

Contact the RTA and a staff member will work closely with you to resolve your complaint. Alternatively visit our complaints page and lodge your complaint via our online form.

If the complaint cannot be resolved at the initial contact, it will be referred to a person at the next appropriate level.

We aim to resolve the majority of complaints within a maximum of 7-10 business days.

If you remain concerned with the outcome of your complaint, you can contact the Queensland Ombudsman.

Read our Client feedback policy (PDF 60KB).

Contact us

Compliment or suggestion about the RTA's service

*
*
*

If you would like a response to your feedback, please provide your contact details.

Enter reference number (e.g. bond, dispute, investigation)