Customer feedback
We value any feedback about the service we provide.
If you would like to compliment one of our staff or have a general suggestion on how we can improve, we want to know.
Alternatively, download the customer feedback form below and send it to:
- feedback@rta.qld.gov.au
- RTA, GPO Box 390, Brisbane Q 4001.
If you have asked for a response, we will contact you within 7-10 working days of receiving your feedback. Your information will be treated confidentially.
Thank you for your time and comments.
Other languages
You can access a free interpreter service by calling the RTA on 1300 366 311 (Monday to Friday, 8:30am to 5.00pm).
Hearing or speech impaired clients
If you are deaf, or have a hearing or speech impairment, contact the National Relay Service then ask for 1300 366 311.
TTY users: phone 133 677
Speak and Listen users: phone 1300 555 727
Internet relay users: connect to the National Relay Service
Submit a complaint
If you are dissatisfied with the RTA, you can submit a complaint about the RTA's:
- customer service
- policies and processes
- products, forms, and services
- privacy protection.
You can also submit a complaint if you believe your human rights have been limited by the RTA.
For information on submitting a complaint, please visit our complaints page.