Forms & resources

We are running a series of free educational webinars to help you understand your rights and responsibilities as a property manager or owner under the Residential Tenancies and Rooming Accommodation Act 2008.

For details on upcoming webinars, keep an eye on our website for notifications.

Breach and entry notices – July 2018

Breach and entry notices: what you need to know and what you need to do. The who, what, where, why and how of these notices.

As part of the RTA’s ongoing commitment to working with Queensland’s residential sector, this webinar is designed to help you understand tenancy law and the processes regarding this topic.

The Three Rs – Rent, Repairs and Refunds - November 2016

The Three Rs - let's talk about three popular topics when a property is rented -  Rent, Repairs and Refunds.  

As part of our ongoing commitment to working with Queensland's residential rental sector, this webinar is designed to help you understand tenancy law and processes regarding these topics.

Topics covered:

  • Rent - payments; arrears; increase and decrease
  • Repairs and maintenance
  • Refunding of rental bond
  • Q & A

Duration: approximately 30 minutes

Watch on YouTube


Body Corporate: your questions answered - August 2016

As part of our ongoing commitment to working with Queensland's residential rental sector, we invite you to join a free tenancy webinar.

We welcome back Christine Partridge, Principal Information Officer from the Office of the BCCM to assist with the topic.

Topics covered:
  • use of common areas
  • smoking
  • parking
  • pets
  • by-laws
  • tenancy breaches vs contravention notices
  • and more

Duration: approximately 30 minutes

Watch on YouTube

Body Corporate Commissioners Office - May 2016

As part of our ongoing commitment to working with Queensland's residential rental sector, we invite you to join a free tenancy webinar.

The webinar features special guest Christine Partridge, Principal Information Officer, Body Corporate and Community Management office (BCCM).

The webinar is for clients managing or owning units/townhouses in strata complexes and topics include:
•    body corporate by-laws in a tenancy
•    common issues
•    meet the Commissioner
•    the BCCM Act 1997 and regulations
•    services provided
•    BCCM dispute and adjudication service
•    Q&A

Duration: approximately 30 minutes

Watch on YouTube

Natural disasters and preparing for storm season - October 2015

As part of our ongoing commitment to working with Queensland's residential rental sector, we invite you to join a free tenancy webinar on Natural disasters and preparing for storm season - with special guest State Emergency Service (SES) Acting Assistant Commissioner Peter Jeffrey.

Watch and listen to this online presentation from the convenience of your own computer.

With storm season approaching, we will address a variety of important matters including:

  • overview of the SES (2:20 - 5:36)
  • what 'being prepared' means (8:20 -13:53)
  • tenancy rules around natural disasters and non-liveability (13:55 -19:42)
  • tips on dealing with an emergency (20:30 -22:52)
  • how to contact the SES (22:55 - 23:17)
  • Q&A (27:00 - 32:00)

Watch on YouTube

For managers and owners of rooming accommodation - August 2015

For clients managing or owning rooming accommodation in Queensland.

Topics covered include:

  • the Act - rooming accommodation
  • paperwork and forms
  • house rules
  • timeframes for notices
  • ending an agreement
  • dealing with goods and documents left behind

Watch on YouTube

QCAT - "The tribunal" - December 2014

Tenancy webinar for property managers and owners on the Queensland Civil and Administrative Tribunal (QCAT) - with special quest, QCAT Senior Member Peta Stilgoe. 

Topics covered include:

  • Overview of the tribunal
  • Types of applications
  • Role of the adjudicator
  • Expectations on the day
  • Top tips when going to QCAT
  • Appeal process
  • Q&A

Watch on YouTube

Resolving tenancy disputes - August 2014

Topics covered include:

  • Common tenancy issues
  • What causes conflict
  • How to prevent disputes
  • Preventing bond disputes
  • Tips for resolving tenancy issues
  • Benefits of conciliation
  • Dispute resolution service (featuring interview with a Senior Conciliator)
  • QCAT

Watch on YouTube

Lease break, abandonment and goods left behind - April 2014

Topics covered include:

  • Tenants breaking their lease early
  • Dealing with an abandoned property and what steps to take
  • What to do with goods and documents left behind

Watch on YouTube

Tenancy essentials: End of a tenancy - December 2013

Part 1 - topics covered include:

  • Overview at the end of a tenancy
  • Basic responsibilities
  • Paperwork at the end of a tenancy

Watch on YouTube

Part 2 - topics covered include:

  • How a tenancy can end
  • What if there is a problem
  • Bond disputes
  • What happens if the tenant does not vacate

Watch on YouTube

Tenancy essentials: Start of a tenancy - October 2013

Part 1 - topics covered include:

  • Overview of the life of a tenancy
  • Basic rights and responsibilities
  • Paperwork at the start of a tenancy

Watch on YouTube

Part 2 - topics covered include:

  • Rent and rent ledgers
  • Special terms on the tenancy agreement
  • RTA publications

Watch on YouTube