The RTA is committed to upholding and enforcing compliance with the Residential Tenancies and Rooming Accommodation Act 2008 (the Act). The RTA takes effective and proportional enforcement actions in the public interest to protect Queenslanders from repeat, opportunistic and serious non-compliant behaviours.

The RTA encourages tenants/residents and property managers/owners to try to resolve disagreements in the first instance by proactively communicating with each other. If disputes arise, such as bond refund disputes, and are unable to be self-resolved, the RTA’s free dispute resolution service may be able to assist and provides conciliation to help the parties reach a mutually agreed outcome.

It’s important to note that investigations are focused on upholding compliance, and do not recover monies or provide compensation.

Read the RTA's Compliance and Enforcement Action Plan 2024.

It is an offence for a person to knowingly give the RTA documents that contain false or misleading information. This applies to all forms of written communication to the RTA, not just submitting online forms. It also applies to anyone who provides information to the RTA, not just tenants/residents and property managers/owners.