When a matter is unsuitable for conciliation, the RTA will issue a Notice of unresolved dispute and the matter may be taken to QCAT. Factors that may make a matter unsuitable for conciliation: Urgent applications which go directly to QCAT without conciliation. Claim exceeds bond amount held by the RTA. Claim is for more than $25,000 (must be determined by the court with the appropriate monetary jurisdiction, not QCAT). A person seeks dispute resolution after a bond has been paid out (according to the law). The dispute involves a legal matter that needs to be determined by QCAT or a court. Any other current legal proceedings relating to the tenancy (e.g. a criminal or a civil matter such as a personal injury claim). There are issues or factors likely to impact on a fair and equitable outcome for everyone involved, or prevent people from engaging in the process. This may occur if someone: is unable to negotiate because of physical, intellectual or psychological incapacity, or lacks the skills or information to negotiate there is no suitable support person or advocate available. The dispute is solely about the provision of a food service or a personal care service to a rooming accommodation agreement tenant. A dispute for relatively minor or trivial matters and people are unwilling to engage in a conciliation process. One or both of the people involved in the dispute have been unable to be contacted by the RTA to initiate a conciliation process. One or both of the people involved in the dispute are not negotiable, or unwilling to participate in conciliation, or are wishing to proceed directly to QCAT. The dispute is between co-tenants and does not relate to the bond.