Dispute resolution request (Form 16)

Dispute resolution request (Form 16)
v12 Sep 24

The purpose of the Dispute resolution request (Form 16) is to advise the RTA that there is a dispute and to request assistance in resolving the dispute.

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The purpose of the Dispute resolution request (Form 16) is to advise the RTA that there is a dispute and to request assistance in resolving the dispute.

Changes to Queensland rental laws came into effect from 6 June 2024. Further changes commenced on 30 September 2024. Learn more.

Minimum housing standards came into effect for new tenancies (including renewed tenancy agreements) from 1 September 2023 and for all remaining tenancies from 1 September 2024.

Did you know you can request dispute resolution for a tenancy dispute online via RTA Web Services? You can also dispute a bond refund online as part of the Bond Refund Web Service. 

A Dispute resolution request is sent to the RTA to request help with a tenancy dispute.

The RTA's free dispute resolution service can help people resolve disputes if they are unable to reach agreement by talking through the issues themselves.

Lodging the form

It is an offence for a person to knowingly give the RTA documents that contain false or misleading information. This applies to all forms of written communication to the RTA, not just submitting online forms. It also applies to anyone who provides information to the RTA, not just tenants/residents and property managers/owners.

The RTA will confirm the request by email or letter.

An RTA conciliator will then contact the person who made the request to discuss the details of the dispute. In the meantime, it is a good idea to compile any documents relating to the matter.

The service is free and our conciliators are impartial. They can help negotiate a resolution, however they cannot make decisions.

If agreement cannot be reached, an application may be made to QCAT for a decision.

You must sign the form before you lodge it—keep a copy for your records