Individuals - outstanding bond payments form | Residential Tenancies Authority

Be scam aware: Any official RTA electronic correspondence will always come from an @rta.qld.gov.au email address. The RTA will only ask you to provide your details by completing an approved RTA form via RTA Web Services or a paper RTA Update your details form. If you have concerns you are not dealing with an authorised RTA officer, hang up/do not respond and contact the RTA directly.

This form can be used by individual tenants/residents or property managers/owners to check if they are owed any outstanding bond monies by the RTA.

Organisations or joint lessors should use the Organisations - outstanding bond payments form.

Completing the web form below is just one of the ways you can check if any outstanding bond monies are owed to you. Learn more about the options for checking if you have an outstanding bond.

To avoid delays in processing your request, you will need to provide the RTA with at least three pieces of information about your tenancy/rental property so we can verify your tenancy/rental property details in our system and assess if any outstanding bond payments are linked to the details provided.

By completing this form you agree to the RTA updating your details and contacting you about your enquiry. Learn how the RTA protects customer privacy.

Most online form enquiries will be processed within 2 weeks (14 days). This can take longer if your application is not complete and we need to collect additional information to help process your request.

Thank you for your patience during this time and for using our dedicated online form to enquire about outstanding bond payments. This helps ensure our Contact Centre remains available to support Queenslanders with urgent tenancy and bond matters.

Personal details

Fields with an asterisk are mandatory.

First name

Last name

Date of birth

Phone number

Tenancy/rental property information

Provide at least three pieces of information about your tenancy/rental property. To help the RTA locate potential outstanding bond payments please include as much information as possible.

If you are unsure which tenancy/rental property may have an outstanding bond, please provide information about any one of your previous tenancies or rental properties. This will help us to verify your details.

Address of previous rental premises (or if you are a property manager/owner, any rental properties that may have an outstanding bond payment)

Suburb

Postcode

Bond number

Total weekly rent amount

Total rental bond amount

Tenancy start date

Property manager/owner

Name(s) of all tenants (excluding yourself)

Do you have an Australian bank account?

Outstanding bond payments can only be refunded to an existing Australian bank account.

Yes

Additional information

Please provide any additional information that may help identify your tenancy/rental property:

Previous email

Previous phone number

Other information

Residential Tenancies Authority