Locks and security

The property manager/owner must ensure the property is ‘reasonably secure’, supply and maintain all locks and provide the tenant with keys. Keys include electronic key cards, swipe cards and remote controls.

The property manager/owner must provide:

  • each person named on the tenancy agreement with a set of keys to enter the property
  • a single set of keys for any lockable areas (e.g. buildings, security gates, rooms, sheds, lockable cupboards and mailboxes)
  • rooming accommodation tenants with a room key and, if necessary, to the house or apartment building

'Reasonably secure' may relate to:

    • the risk to a tenant's personal safety
    • the ability of a tenant to obtain home contents insurance
    • the likelihood of break-ins
    • local community standards about adequate security for properties
    • the physical characteristics of the property and adjoining areas

Changing locks

Locks can only be changed:

  • if the tenant and property manager/owner agree
  • in an emergency, or
  • by QCAT order.

End of the tenancy

All keys, including any copies made by the tenant, must be returned to the property manager/owner at the end of the tenancy.

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