Can’t find the answer to your question on our website?

Contact the RTA to enquire about your rental bond, ask a question about tenancy laws in Queensland, or to submit a compliment, suggestion or complaint about the RTA's service.

Call us

1300 366 311*

*This call incurs a local call cost from fixed residential Australian landlines. Calls from mobiles or payphones may incure higher charges. Check with the service provider for details.

International calls

+61 7 3046 5400

Visit us

Level 23, 179 Turbot Street
Brisbane QLD

From 1 July 2016, in-person payments will not be accepted by the RTA. 

Write to us

GPO Box 390
Brisbane QLD 4001

Fax us

07 3046 5266

Hours of operation

Monday to Friday, 8.30am to 5pm

We are closed on Christmas day, Boxing day and New Year's day, as well as all Queensland public holidays excepting the Ekka public holiday.

Assistive services

Interpreter services

If you require an interpreter, please contact the Translating and Interpreting Service (TIS) on 131 450 during RTA hours of business. TIS will telephone the RTA for you at no cost.

Hearing impaired clients

If you are deaf, or have a hearing or speech impairment, contact the National Relay Service then ask for 1300 366 311.

TTY users: phone 133 677
Speak and Listen users: phone 1300 555 727
Internet relay users: connect to the National Relay Service

Ombudsman or other Government Department enquiries

Government departments and agencies with enquiries for the RTA should contact

Submit an online enquiry

Use the form below to submit your enquiry online. We aim to respond within 2 business days of your enquiry being received.

You must contact the RTA by phone (1300 366 311) if you have previously:

  • lodged a Dispute resolution request (Form 16) with the RTA and have an enquiry about your dispute
  • sent paperwork to the RTA regarding an alleged offence under the Residential Tenancies and Rooming Accommodation Act 2008 and you have an enquiry about your file
What is your enquiry about?