Domestic and family violence

Every person has the right to feel safe and live free from violence. Which is why ending domestic and family violence is a community responsibility.

The Queensland Government has made changes to give tenants experiencing domestic and family violence more options to manage their tenancy arrangements and enact plans to end the violence during the COVID-19 emergency period until 30 September 2021.

What’s changed for tenants?

If you are a tenant experiencing domestic and family violence you can:

  • end your interest in a tenancy agreement by providing the property owner or manager seven days’ notice of your intention to leave supported by appropriate evidence
  • leave immediately after providing the notice you will need to pay rent until the end of the seven-day notice period but you will not be liable for any other costs.
  • request your rental bond contribution be refunded to you
  • change the locks to your rental property without consent but you must provide copies of keys or access codes to the rental property owner or manager as soon as practicable.

What’s changed for property owners?

Property owners can ask remaining co-tenants to top-up the rental bond if a bond contribution is refunded to a tenant who ends their interest in a lease due to domestic and family violence.

Property owners and managers have new obligations to prevent misuse or disclosure of information in a notice of intention to leave for domestic and family violence, with penalties if they are not met.

The video below was produced by Q Shelter in collaboration with the RTA. It explains the COVID-19 Emergency Regulation as they relate to tenancies impacted by Domestic and Family Violence.

Q Shelter toolkit

Q Shelter has developed a toolkit in collaboration with the Real Estate Institute of Queensland (REIQ) to strengthen property manager's response and practice in managing tenancies that are impacted by domestic and family violence.

If you need help or support for domestic and family violence issues, please contact:

Emergency Response – 000 (24/7) Call for police, ambulance or fire services if you are in imminent danger or been harmed or involved in a violent incident

DVConnect Womensline – 1800 811 811 (24/7) Assists women and their children obtain safe refuge accommodation, counselling and referral to other support services

DVConnect Mensline – 1800 600 636 (9am to 12am, 7 days) Provides counselling, information and referral to men affected by domestic and family violence. Assists men experiencing domestic and family violence and men looking for help to stop their abusive behaviour

Elder Abuse Helpline – 1300 651 192 (9am to 5pm weekdays) Provides information and support to older people who experience elder abuse

Sexual Assault Helpline – 1800 010 120 (7.30am to 11.30pm, 7 days) Provides counselling, information and referral to people who have experienced sexual assault

1800 RESPECT – 1800 737 732 (24/7) National service providing crisis and trauma counselling to people affected by domestic, family and sexual violence

Policelink – 131 444 (24/7) Can be used to report crimes or if you feel threatened or in danger

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