You can use our online complaints form or this paper form to submit a complaint about the RTA’s:

• customer service
• policies and processes
• products, forms, and services
• privacy protection.

You can also submit a complaint if you believe your human rights have been limited by the RTA.

If you would like to submit general feedback about our services or staff, and you don’t require a response from the RTA, please use our customer feedback form. You can also contact us Monday – Friday: 8.30am - 5pm (excluding public holidays).

This form is for complaints about the RTA only and should not be used to submit a complaint about another party to the tenancy. If you are having an issue with another party in the tenancy, visit the RTA’s dispute resolution page.

It is an offence for a person to knowingly give the RTA documents that contain false or misleading information. This applies to all forms of written communication to the RTA, not just submitting online forms. It also applies to anyone who provides information to the RTA, not just tenants/residents and property managers/owners.

For more information on the complaints process, visit our complaints page.