If you are an individual tenant/resident and you have forgotten your rental history details, you can complete the Individuals - outstanding bond payments enquiry form. Make sure to provide as many relevant identification requirements listed on the form and at least 3 pieces of information relating to your tenancy. The RTA will assess your enquiry and notify you via email if you have any outstanding bond payments.

No. If you are an organisation with multiple properties, you can complete the Organisations - outstanding bond payments enquiry form. You only need to provide details for one of your properties when completing the form. The RTA will use this information to help verify your details.

Any official RTA electronic correspondence will always come from an @rta.qld.gov.au email address. If you are ever suspicious of a request or have received an unexpected communication from the RTA, please do not click on any links and report it to us by calling our Contact Centre.

We encourage our customers to be scam aware and always update your details securely with the RTA by using RTA Web Services, or completing the paper Update your details form and emailing or posting a copy to the RTA. 

Most digital enquiry forms will be processed within two weeks (14 days). This can take longer if your application is not complete, and we need to collect additional information to proceed with your request. We will notify you via email with updates as they become available.

Our teams are working hard to respond to your enquiries and we ask customers to please be patient and allow us sufficient time to get back to you via email.

If you update your details via RTA Web Services and you have outstanding bond payments, they will be paid within 3 business days to your nominated bank account.

Most digital enquiry forms will be processed within two weeks (14 days). This can take longer if your application is not complete, and we need to collect additional information to proceed with processing your request. We will notify you via email with updates as they become available.

No, bond monies can only be refunded into Australian bank accounts. If an international customer believes they may have an outstanding bond payment, they should complete an outstanding bond payments enquiry form for individuals or organisations and wait to hear from the RTA within the two week processing period.

RTA Web Services requires you to use a QGov account, which is the Queensland Government’s secure digital identification verification platform. You can register for a QGov account here.

It is important to keep your contact details up to date with the RTA. This will ensure in the future that if you do have any outstanding bond payments that these will be refunded to you in a timely manner. You can update your details via RTA Web Services, or by completing a paper Update your details form.

You can update your details via RTA Web Services, or by completing a paper Update your details form.

No, your bond monies will not expire. The RTA guarantees the refund of rental bonds, irrespective of how much time has passed since an unsuccessful payment attempt was made.

Following an unsuccessful refund attempt, the RTA attempts to contact the customer to advise them that the payment was unsuccessful. The customer is also prompted to update their details or contact the RTA.

• Search your emails for correspondence from the RTA (eg. an Acknowledgement of rental bond)
• Check your bank statements around the time the tenancy started to confirm bond amount, rent amount or who it was paid to (eg. the managing party).