Forms & resources

RTA Web Services

RTA Web Services makes essential tenancy transactions faster, more convenient and more efficient for our customers.

What would you like to do today?

Completing an online form with the RTA is simple:

  1. Read and agree to the terms and conditions
  2. Login using your QGov account (or create a QGov account)
  3. Complete and submit the form.

We recommend having a copy of your tenancy agreement available for reference, as this contains information you will need to complete and submit your online forms.

If you are a managing party, you will also need your organisation’s RTA ID number.

What’s involved?

To use RTA’s Web Services you will need to verify your digital identity through the Queensland Government’s secure QGov service. You will be prompted to login to your QGov account, or create a QGov account if you are a new user.

To create a QGov account, you will need 100 points of Australian or state-issued identification ready, including at least one of the following primary documents:

  • Australian passport
  • Australian state or territory-issued driver’s licence
  • Australian birth certificate.

You only need to verify your digital identification once a year to access a number of online government services through QGov. Read QGov’s frequently asked questions for more information.

Note: If you do not have Australian-issued identification to verify your digital identity through QGov, you can use the RTA’s paper-based forms or call our helpdesk for assistance on 1300 366 311.

Frequently asked questions (FAQs)

Are my personal and financial details secure with the RTA?

The RTA is committed to protecting the privacy of our website users. Similar to all online transactions such as banking, the RTA has built its online system to international internet standards and regularly tests for new online security threats.

The RTA takes all reasonable precautions to protect the personal information it holds from misuse, loss, unauthorised access, modification or disclosure. You can read the RTA’s online privacy and security statement here.

You can further strengthen your internet security by learning how to recognise scams and protect your online information.

Are signatures required to submit a digital form using RTA Web Services?

No, signatures are not required for using Web Services as the author’s digital identity is verified through QGov. Digital ID verification is a substitute for your signature on a paper form and helps keep your online transactions with the RTA secure.

Please see the Using QGov FAQs to learn more about how to verify your ID through QGov, and what to do if you are unable to verify your digital ID.

Can I use a shared email address for doing business with the RTA?

No, shared email addresses will not be accepted through RTA Web Services or on RTA paper forms. This is to protect our customers’ security and privacy. Customers using a shared email address will need to register a new, unique email address to verify their digital ID before accessing RTA Web Services. If a customer does not meet the requirements for a digital ID, customers can continue to update their details over the phone or via a paper form.

What details do I need to use RTA Web Services?

You will find step-by-step instructions and a list of the details needed to successfully use each Web Service on the ‘before you begin’ web pages for bond lodgements, bond refunds and bond disputes, and updating customer details.

You will need a QGov account to use RTA Web Services. You will need 100 points of Australian-issued identification to register with QGov, verify your digital identity and create a QGov account. A list of Australian-issued identification documents is available here.

If you’re using the Bond Lodgement or Bond Refund Web Services, it’s a good idea to have a copy of the tenancy agreement handy.

What is a bond number and where can I find mine?

A bond number is a unique nine-digit number allocated to your bond at the time of lodgement.

If you are a tenant or lessor, you will need to know your RTA bond number to access Web Services. You can find your bond number on your Acknowledgement of Rental Bond, which was sent to you when your bond was paid to the RTA.

If you are a property manager/owner and you have an eServices account, you can view bond numbers for tenancies you manage on eServices.

Not sure what your bond number is? Call our Contact Centre for assistance on 1300 366 311 (8.30am to 5pm, Monday to Friday) or visit rta.qld.gov.au/contact.

What is an RTA ID and where can I find mine?

Your RTA ID is a unique customer number assigned to joint lessors and organisations for transacting with the RTA. To access RTA Web Services as a property manager/owner, you will need to know your organisation’s RTA ID. We recommend you keep this number secure.

Not sure what your RTA ID is? Call our Contact Centre for assistance on 1300 366 311 (8.30am to 5pm, Monday to Friday) or visit rta.qld.gov.au/contact.

What RTA Web Services are currently available?

RTA Web Services help make completing essential tenancy transactions faster, easier and more convenient for all parties.

RTA Web Services are available for single bond lodgements (launched June 2019), bond refunds, bond disputes and updating customer details (launched December 2019).

When will other RTA Web Services be made available?

The RTA is committed to optimising our services to deliver a better customer experience in a smart, digital and sustainable way. In 2019, the RTA focused on streamlining essential customer transactions for starting and ending a tenancy. In 2020, more Web Services will become available. These will include Web Services for bond top-ups, general tenancy disputes, changing bond contributors and more.

Subscribe to the RTA newsroom to ensure you are kept informed about the launch dates.

Who can use Web Services?

Anyone looking to lodge and pay a single rental bond, start a bond refund or bond dispute, or update their details with the RTA – whether they are a tenant, property owner or manager – can do so digitally, on any device, anywhere, anytime.

You will need a QGov account to use Web Services. You can create a QGov account here.

Can I use Web Services from a mobile device?

Yes, RTA Web Services can be accessed from all mobile devices (mobiles, tablets or laptops), as well as from desktop computers.

Please note: If you are using an IOS/Apple device, we recommend using Safari as your preferred web browser.

Can I print a summary of my submission?

Yes, once you have submitted your digital form, you will be given the option to print a summary of your submission.

We recommend printing to PDF or saving an electronic copy of this summary, rather than printing a hard copy, to help reduce waste.

Can I use RTA Web Services for bulk uploads and payments?

No, RTA Web Services are designed to support single bond lodgements and bond refunds. The RTA is continuing to work on digitising our services and is investigating opportunities to meet the needs of customers who prefer to lodge multiple bonds in one transaction.

From 1 October 2019, the RTA’s Bond Lodgement Web Service replaced the option to upload scanned PDF copies of paper bond lodgement forms via the RTA website.

From 1 February 2020, the RTA’s Bond Refund Web Service will replace the existing PDF upload facility for paper forms on the RTA website.

Do I have to use RTA Web Services or can I still use paper forms?

The RTA encourages tenants and property owners/managers to transact with us online – via Web Services – rather than in paper form, as it is more secure, convenient and faster for all parties. It also reduces the risk of delays and administrative work where paper forms are submitted with illegible or missing information and helps to reduce the sector’s environmental footprint.

If you cannot access RTA Web Services, PDF forms will remain available to download via the RTA website or to order (single printed copies only) from the Contact Centre on 1300 366 311 (8.30am-5pm, weekdays). You can print and complete the paper form, then post it to the RTA with payment (if required).

Do I need to complete every field to be able to submit a digital form in Web Services?

No, not all fields are compulsory. However, all mandatory fields are marked with an asterisk and you cannot proceed if these fields are left blank. The RTA only collects information we require to complete the relevant tenancy transaction.

I have submitted a digital form using RTA Web Services but I didn’t receive a confirmation email from the RTA – what do I do?

You should receive a confirmation email from the RTA within 30 minutes of submitting your form. Please check your spam or junk email inbox in the first instance. If you do not receive a confirmation email from the RTA after submitting your digital form:

What’s the session timeout length when using Web Services?

For security purposes, your Web Services session time is limited to two hours. After this time has elapsed you will be automatically logged out. For this reason, we recommend you periodically refresh your browser if you need to gather information before returning to complete and submit your digital form.

When I’m completing a digital form, can I save my progress and return later?

When using RTA Web Services, your information will be automatically saved as you progress through the digital form. If you leave the form before submitting it, you will be able to either continue where you left off, or start a new form. Please note, we can only store partially completed forms for seven days.

Why is the RTA stopping printing from 1 January 2020?

The RTA’s drive towards paperless services will reduce the RTA’s environmental footprint and enable us to focus our resources on delivering tailored customer services and support in line with our commitment to delivering excellent customer experiences. It will also help reduce the sector’s reliance on paper and its environmental footprint.

As the use of RTA Web Services increases, there will be a reduced need for RTA bulk printing. The RTA is also committed to focusing on smart services for our customers that will ensure the RTA continues to do business sustainably.

From 1 January 2020, the RTA will cease bulk printing and supply of all forms and publications as part of our efforts to streamline services. Customers will still be able to download forms and publications from our website, or order single printed copies via the Contact Centre.

When the RTA stops bulk printing, where can property managers/owners source the Pocket guide for tenants which must be given to tenants at the start of a tenancy?

As part of the RTA’s digital optimisation, bulk printing of the Pocket guide for tenants will cease from 1 January 2020. The RTA recommends customers check the RTA website for the latest version of this guide.

The RTA encourages property owners/managers to offer a soft copy (PDF copy) of this Information Statement to tenants via email if they are agreeable to it. If the tenant agrees, then the property manager/owner must keep a record of the email that is sent to the tenant with the PDF copy of the Information Statement as proof that they have given a copy to the tenant as required under legislation. In addition to this, the tenant can easily access the latest version of the Pocket guide for tenants – houses and units on the RTA website any time they require it.

Should tenants or property owners/managers prefer a hard copy, the RTA has refreshed the Pocket Guide to make it easier and cheaper to print at home or in the office.

Who can I contact for support?

You can call the RTA Contact Centre (please select the Web Services hot button) on 1300 366 311 or +61 7 3046 5400 (international) between 8.30am and 5pm, Monday to Friday, or email our support team at helpdesk@rta.qld.gov.au.

What is QGov?

QGov is a simple and secure way to access a number of Queensland Government online services with a single login, including your tenancy transactions with the RTA. You can find out more about QGov, including answers to QGov FAQs, here.

Why is the RTA using QGov?

RTA Web Services is one of a number of Queensland Government online services that require a customer login. For extra security, some of these services require customers to verify their digital identity through QGov. Digital ID verification is a substitute for your signature on a paper form and helps keep your online transactions with the RTA secure.

What personal information does the RTA receive from QGov when I verify my digital ID and agree to share information

If you agree to share your QGov information with the RTA as part of your digital ID verification, QGov will only share the following details with the RTA:

  • name
  • email address
  • date of birth.

This information is only used by the RTA for the purposes of managing bonds.

Does the RTA receive copies of my personal ID documents from QGov?

No. If you agree to share your QGov information with the RTA, QGov will only share your name, email address and date of birth with the RTA. We only use this information for the purposes of managing bonds and for verifying tenant identities. The RTA does not receive any other details from QGov.

I do not have Australian-issued identification documents – can I verify my identity online with QGov?

No. To confirm your digital identity online via QGov you need 100 points of Australian or state-issued identification documents, such as an Australian passport, Medicare card or driver’s licence.

If you cannot confirm your digital identity online, you may be able to register a QGov account in-person. More information is available here.

What if I can’t verify my digital ID?

If you have attempted to register and QGov is unable to verify your identity documents, you may be able to verify in person (more information is available here). If you are still unable to access RTA Web Services, you can use the RTA’s paper-based forms

Can a business (e.g. a real estate agency) create a QGov account

Yes, a real estate agency owner or principal can register with QGov as a business, using existing myGov or AUSkey accounts, however this account should not be shared with other users as it is linked to that individual.

If you are a property manager, we recommend that you create a QGov account using your unique work email to establish a dedicated, verified profile for your transactions with the RTA that are for work purposes.

Remember, once you have created your work profile once, it is just a case of logging into that account and selecting the relevant RTA Web Service.

I need the RTA to send information to my agency’s main email address, not to my work email. Can the RTA do this?

Yes, all correspondence relating to a tenancy goes to the organisation’s main email address.

I work for an organisation – how do I create a QGov account?

If you’re accessing RTA Web Services on behalf of an organisation, you should register your QGov account using your unique work email. This means you have a dedicated, verified profile for your professional transactions with the RTA.

I’m a property owner/manager and I rent – do I need two QGov accounts?

Yes, we recommend that you register separate accounts for your personal and business related transactions. Use a unique work email to create a dedicated account for work. Keep your personal transactions separate by creating a second QGov login using your personal email account.