Renting

Protect your privacy

Are you using a shared email account? Update your contact details now.

The Residential Tenancies Authority (RTA) is committed to protecting our customers’ privacy and security in our delivery of services that help make renting work for everyone.

To ensure your privacy remains protected, the RTA recommends our customers provide the RTA with an individual email account when transacting with us.

The RTA does not recommend using shared email accounts/jointly accessible email accounts to receive correspondence from the RTA, as this means multiple parties have access to RTA correspondence.

In some instances – for example in a Domestic and Family Violence (DFV) situation where both the victim and perpetrator have access to a shared email account – using a shared email account to transact with the RTA could create privacy and security risks.

What to do

  • Check the email account you have been using to transact with the RTA to ensure it is an individual account that is only accessible by you.. If so, no further action is required.
  • If you have previously provided the RTA with a shared or jointly accessible email address, please ensure you update your contact details to include an individual email address. You can do this by:
    • Using the Client details form on the RTA website
    • Calling the RTA Contact Centre on 1300 366 311 (8.30am-5pm, Monday to Friday).

Did you know?

Tenants and property managers/owners can lodge rental bonds online with the RTA through our new Bond Lodgement web service. It’s a fast, convenient way to lodge a bond 24/7 and pay by credit card, debit card or BPay. Visit rta.qld.gov.au for more information.