If you are wanting to simply update your personal or banking details, the RTA Update Your Details Web Service allows you to update these quickly, securely and conveniently, or by submitting an Update your details form. You can also contact the RTA for assistance.

Under the Privacy Act, you can formally apply to amend documents held by the RTA containing personal information where you believe relevant information is inaccurate, misleading, out of date or incomplete.

You should contact the RTA before making a formal application for an amendment of personal information, as it may be possible to correct the information without the need for a formal application.

There are no fees or charges for the application, however you will be required to provide evidence of your identity, and describe the documents (letter, memo, file, form etc.) and information you wish to amend. If you are unable to specify or describe the documents or information that you believe requires amendments, you may need to request this information under a formal Privacy Act application or informal Administrative Access Scheme (where possible).

To submit a formal application for amendment of personal information you should complete the Information Privacy Personal Information Amendment Application (PDF 129KB) and submit to the RTA's Right to Information and Information Privacy Officer:

Post:            GPO Box 390 Brisbane Q 4001
Fax:             +61 7 3088 9110
In person:    Level 11, 150 Mary Street, Brisbane City QLD
Email:          RTA Privacy Officer.

You have similar review rights with Privacy Act applications as with RTI Act applications.

You can dispute our decision if:

• we decide the application is outside the scope of the Privacy Act
• we decide the application does not comply with the requirements of the Privacy Act
• we refuse to deal with the amendment application
• we refuse to amend the information
• we decide you were not entitled to make the amendment application to our agency
• you receive notice of a deemed decision.

You must apply in writing for a review within 20 business days after the date of the written notice of the decision.

Please visit the Office of the Information Commissioner website for further details regarding internal and external reviews.

View the Information Privacy Act 2009 from the Queensland Legislation website.