Entry to the property

When a tenant is renting a property or room, it is their home. The property manager/owner may need to enter for an inspection, repair or a viewing, but it is important that the tenant’s privacy is respected.

Entry notice

The property manager/owner can only enter the property for a valid reason and if the correct notice has been given using the Entry notice (Form 9).

Entry notice (Form R9)
v5 Jun21

The Entry notice (Form R9) is given to residents when the agent or manager/provider wants to gain entry to their room on a particular date.

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Entry notice periods

PURPOSE NOTICE DETAILS
Inspect the property 7 days Once every 3 months
Follow-up inspection (to check a significant breach has been fixed) 24 hours Entry must occur within 14 days of the expiry date on the Notice to Remedy Breach (Form 11) or R11 for rooming accommodation.
Repairs or maintenance (e.g. safety switch and smoke alarm installation) 24 hours Entry can occur without notice if the property is located in a remote area and there is a shortage of tradespeople.
Follow-up inspection to check on repairs undertaken 24 hours Entry must occur within 14 days of the maintenance or repairs being completed.
Show property to a prospective purchaser 24 hours A reasonable amount of time must have passed since the last entry for this reason. There are different rules for open houses.
The property manager/owner must give the tenant a Notice of lessor's intention to sell (Form 10) which must include details of how they plan to market the property.
Show property to a prospective tenant 24 hours A reasonable amount of time must have passed since the last entry for this reason. There are different rules for open houses. The tenant must have also given a Notice of Intention to Leave (Form 13) or a Resident leaving Form R13 for rooming accommodation, or received a Notice to leave (Form 12) or Form R12 for rooming accommodation.
To allow a valuation of the property 24 hours  
If the property manager/owner reasonably believes the property has been abandoned 24 hours An Abandonment termination notice (Form 15) should be used to end a tenancy in this situation.
Tenant agrees to entry At the agreed time  

Entry times

Entry must be between 8am and 6pm Monday to Saturday.

Entry is only permitted outside these hours, on a Sunday or public holiday if the tenant agrees.

General inspections

The property manager/owner must specify a time, or 2-hour window, for a general inspection and must enter the property within that time.

This timeframe does not apply to other people (e.g. tradesperson or a property valuer).

When an entry notice is not required

  • In an emergency
  • If the property manager/owner believes entry is necessary to protect the property from damage about to happen
  • If the tenant verbally agrees with the entry, and
  • To carry out site maintenance in a caravan park (if specified in the tenancy agreement)

Disputes about entry

Changes to entry restrictions and requirements to support COVID-19 social distancing measures apply during COVID-19.

During this time, it’s important that tenants, property owners and managers work together so we can make renting work for everyone.

It’s important all parties:

  • follow public health directives and advice 
  • communicate openly
  • understand each other’s circumstances
  • develop an acceptable solution
  • document any decisions made.

Tenants and property managers/owners should speak to one another and attempt to resolve the issue in the first instance. If an agreement can't be reached, the RTA's free, impartial dispute resolution service may be able to help.

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