Factsheets

The RTA has produced a range of fact sheets for tenants/residents and property managers/owners living in or managing houses, units, flats, caravans and moveable dwellings.

Renting with pets fact sheet

Tenants are required to seek the lessor’s consent to keep a pet at the rental property. Lessors can provide approval subject to reasonable conditions as agreed with the tenant, or refuse the request only based on specific reasons under the legislation.

Repair guidelines – property managers/owners

These guidelines discuss discuss different options for property managers/owners to ensure the timely resolution of maintenance issues and to maintain positive relationships with tenants. These guidelines also provide information about what property managers/owners should consider if they are issued with a repair order.

Repair guidelines – tenants

These guidelines discuss different options to ensure the timely resolution of maintenance issues. These guidelines also provide tenants with information about about what to consider if they choose to apply to the Queensland Civil and Administrative Tribunal (QCAT) for a repair order.

Repair orders fact sheet

A repair order ensures that managing parties take action to address repairs to a rental property and its inclusions in a timely manner. 

From 1 October 2022, tenants have the option to apply for a repair order from the Queensland Civil and Administrative Tribunal (QCAT) for routine and emergency repairs.

Rules of entry – General tenancies

The owner/manager must take reasonable steps to ensure tenants have quiet enjoyment of their rented home. This means the owner/manager must not interfere with the tenant’s reasonable peace, comfort and privacy in using the premises.

Sub-letting fact sheet

If a tenant would like to sub-let a room in a rental property, they must get written permission from the property manager/owner. Approved occupants should also be listed in the special terms of the tenancy agreement.

Taking photos in a rental property fact sheet – tenants

A property manager/owner or their representative may need to take photos of a rental property during a tenancy, but they must comply with tenancy and privacy legislation. This fact sheet looks at what to consider when taking photos in a rental property.