RTA Web Services

Scheduled QGov outage

9am Saturday 19 June to 7pm Sunday 20 June 2021
Due to a scheduled QGov outage, customers attempting to create a new QGov account will be unable to do so if they are using immigration documents to prove their identity. Customers using other identity documents to create a new QGov account are not impacted by this outage. A QGov account is required to access all RTA Web Services.

RTA Web Services make updating your bond details and completing essential tenancy transactions faster, easier, and more convenient for all parties.

RTA Web Services are currently available for single bond lodgements (including bond increases), bond refunds (including rent reductions), updating customer details, tenancy dispute resolution and changing bond contributors.

Note: for the best user experience, the RTA recommends using a browser other than Internet Explorer to access Web Services. 

What would you like to do today?

Completing an online form with the RTA is simple:

  1. Read and agree to the terms and conditions
  2. Login or create a new QGov account (find out more about QGov here)
  3. Complete and submit the form.

We recommend having a copy of your tenancy agreement available for reference, as this contains information you will need to complete and submit your online forms.

If you are a joint lessor, or acting on behalf of an organisation, you will also need your organisation/partnership's RTA ID number.

What’s involved?

To use RTA’s Web Services you will need to verify your digital identity through the Queensland Government’s secure QGov service. You will be prompted to login to your QGov account, or create a QGov account if you are a new user.

To create a QGov account, you will need 100 points of Australian or state-issued identification ready, including at least one of the following primary documents:

  • Australian passport
  • Australian state or territory-issued driver’s licence
  • Australian birth certificate
  • Australian visa *NEW*
  • Certificate of Australian citizenship.*NEW*

Read QGov’s frequently asked questions for more information.

Note: If you do not have Australian-issued identification to verify your digital identity through QGov, you can use the RTA’s paper-based forms or call our helpdesk for assistance on 1300 366 311.

    Frequently asked questions (FAQs)

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