Who can use Web Services?
Anyone looking to lodge and pay a single rental bond, start a bond refund or bond dispute, update their details, or change bond contributors with the RTA – whether they are a tenant, property owner or manager – can do so digitally, on any device, anywhere, anytime.
You will need a QGov account to use Web Services. To create a QGov account your will need 100 points of Australian Government issued ID. A list of acceptable identification documents is available on the QGov FAQ page.
How do I use Web Services if I'm acting on behalf of an organisation or joint lessor partnership?
To use Web Services as a joint lessor or organisation, you should register for a QGov account using your unique work email. This means you will have a dedicated, verified QGov profile for your professional transactions with the RTA. Your QGov account should not be shared with other users as it is linked to you as an individual.
Once you have logged into QGov, you can select to use Web Services as an organisation or joint lessor. You will need to know your organisation/joint lessor partnership’s RTA ID. The RTA ID can be found in the email inbox of your organisation (or joint lessor partnership) that is registered with the RTA. If you can’t find your RTA ID, or don’t yet have one, please contact the RTA.
Note: If you are also a tenant, you should have a second QGov account linked to your personal email address for personal transactions via RTA Web Services. Tenants do not require a RTA ID to register or log in.
Can I use Web Services from a mobile device?
Yes, RTA Web Services can be accessed from all mobile devices (mobiles, tablets or laptops), as well as from desktop computers.
Please note: If you are using an IOS/Apple device, we recommend using Safari as your preferred web browser.
Can I print a summary of my submission?
Yes, once you have submitted your digital form, you will be given the option to print a summary of your submission.
We recommend printing to PDF or saving an electronic copy of this summary, rather than printing a hard copy, to help reduce waste.
Can I use RTA Web Services for bulk uploads and payments?.
Not currently. At the moment, RTA Web Services is designed to support single bond lodgements and bond refunds.
However, the RTA is working on delivering a Bulk Bond Lodgement Web Service, which can be used to lodge multiple bonds and pay for them in a single transaction. This Web Service is due to be launched in 2021.
Do I have to use RTA Web Services or can I still use paper forms?
The RTA encourages tenants and property owners/managers to transact with us online – via Web Services – rather than in paper form, as it is more secure, convenient and faster for all parties. It also reduces the risk of delays and administrative work where paper forms are submitted with illegible or missing information and helps to reduce the sector’s environmental footprint.
If you cannot access RTA Web Services, PDF forms will remain available to download via the RTA website or to order (single printed copies only) from the Contact Centre on 1300 366 311 (8.30am-5pm, weekdays). You can print and complete the paper form, then post it to the RTA with payment (if required).
Do I need to complete every field to be able to submit a digital form in Web Services?
No, not all fields are compulsory. Mandatory fields are marked with an asterisk and you cannot proceed if these fields are left blank. The RTA only collects information we require to complete the relevant tenancy transaction.
I have submitted a digital form using RTA Web Services but I didn’t receive a confirmation email from the RTA – what do I do?
You should receive a confirmation email from the RTA within 30 minutes of submitting your form. Please check your spam or junk email inbox in the first instance. If you do not receive a confirmation email from the RTA after submitting your digital form:
What’s the session timeout length when using Web Services?
For security purposes, your Web Services session time is limited to two hours. After this time has elapsed you will be automatically logged out. For this reason, we recommend you periodically refresh your browser if you need to gather information before returning to complete and submit your digital form.
When I’m completing a digital form, can I save my progress and return later?
When using RTA Web Services, your information will be automatically saved as you progress through the digital form. If you leave the form before submitting it, you will be able to either continue where you left off, or start a new form. Please note, we can only store partially completed forms for seven days.
I'm lodging a bond as a joint lessor or on behalf of an organisation. I've received an error message saying the RTA does not have my email address. What do I need to do?
For security reasons, joint lessors and organisations must provide the RTA with an email address before using Web Services. This should be the main email address that your business/partnership wants to use to transact with the RTA. You can register your email address by filling in the Update your details paper form and posting it to the RTA.
Joint lessors can also register their email address with the RTA over the phone by contacting our customer service team on 1300 366 311 or +61 7 3046 5400 (international) between 8.30am and 5pm, Monday to Friday.