RTA Web Services

Upcoming outage
7am to 4pm AEST Sunday 29 November 2020
Due to routine maintenance, all RTA Web Services and eServices will be offline for a short period during this time. We apologise for any inconvenience and thank you for your patience.

RTA Web Services make updating your bond details and completing essential tenancy transactions faster, easier, and more convenient for all parties.

RTA Web Services are currently available for single bond lodgements (including bond increases), bond refunds (including rent reductions) and bond disputes, updating customer details and changing bond contributors.

Note: for the best user experience, the RTA recommends using a browser other than Internet Explorer to access Web Services. 

What would you like to do today?

The COVID-19 Dispute Resolution Web Service is no longer available.
The COVID-19 Dispute Resolution Web Service has been removed from the RTA website, in line with Queensland Government’s changes to the COVID-19 emergency response rental legislation. All other Web Services remain available and customers can still request free RTA dispute resolution by completing a paper Dispute resolution form.

Completing an online form with the RTA is simple:

  1. Read and agree to the terms and conditions
  2. Login using your QGov account (or create a QGov account)
  3. Complete and submit the form.

We recommend having a copy of your tenancy agreement available for reference, as this contains information you will need to complete and submit your online forms.

If you are a joint lessor, or acting on behalf of an organisation, you will also need your organisation/partnership's RTA ID number.

What’s involved?

To use RTA’s Web Services you will need to verify your digital identity through the Queensland Government’s secure QGov service. You will be prompted to login to your QGov account, or create a QGov account if you are a new user.

To create a QGov account, you will need 100 points of Australian or state-issued identification ready, including at least one of the following primary documents:

  • Australian passport
  • Australian state or territory-issued driver’s licence
  • Australian birth certificate.

You only need to verify your digital identification once a year to access a number of online government services through QGov. Read QGov’s frequently asked questions for more information.

Note: If you do not have Australian-issued identification to verify your digital identity through QGov, you can use the RTA’s paper-based forms or call our helpdesk for assistance on 1300 366 311.

    Frequently asked questions (FAQs)

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