The RTA ensures its core services meet the needs of a geographically diverse and evolving residential rental sector. This is achieved through:

• a responsive Client contact centre with highly trained staff accessible by telephone for the cost of a local call
• a rental bond management service accessible to clients across Queensland
• a dispute resolution service to help those in dispute. Conciliation generally happens during a three-way teleconference but a telephone shuttle service may also be used depending on the circumstances.
• investigation of potential offences under the Act and prosecution where appropriate
• a comprehensive and informative website - clients can view the latest sector information and download RTA publications and forms.
• a state-wide community education program, including workshops and educational initiatives in regional areas

The RTA also provides a range of corporate publications, digital resources and forms.