How do I change the name the RTA has on record for me?
You can update the name the RTA has on record for you using QGov. You can do this by:
- visiting QGov’s Manage my identity page
- clicking on the Manage your QGov identity link on the login or register page
- logging in with your QGov details
- selecting the change your details option
- entering the details for your new name.
You will then be returned to the QGov Manage my identity page, where you should log out of your QGov account. Your name will then be automatically updated on the RTA’s systems, the next time you log into QGov to access RTA Web Service.
Alternatively, you can notify the RTA of a name change in writing, either by email or post with acceptable proof, such as a copy of your:
- change of name application (previously called a deed poll)
- marriage certificate
- driver’s licence
- passport
- letter signed in both old and new name, with a copy of an ID in your new name.
Can I use a shared email address to log into QGov?
No, only unique email addresses will be accepted through RTA Web Services. This is to protect our customers’ security and privacy. Customers will need to register a unique email address – an email account that is only used by you and should not be accessible by anyone else. If you do not meet the requirements for a digital ID, you can continue to update your details via a paper form.
I do not have an email address, can I use QGov and RTA Web Services?
No. All bond contributors need a unique email address to be able to verify their identity through QGov and use RTA Web Services. If one of you do not have an email address, please use a paper form.
Are signatures required to submit a digital form using RTA Web Services?
No, signatures are not required for using Web Services as the author’s digital identity is verified through QGov. Digital ID verification is a substitute for your signature on a paper form and helps keep your online transactions with the RTA secure.
I’m a property owner/manager and I rent – do I need two QGov accounts?
The RTA recommends that you register separate accounts for your personal and business-related transactions. Use a unique work email to create a dedicated account for work. Keep your personal transactions separate by creating a second QGov login using your personal email account.
Why does QGov need my personal ID to register a work-related account?
QGov requires 100 points of Australian or state-issued ID to verify your digital identity. QGov’s online document verification system cross-checks the personal information and reference numbers of the ID documents you provide to prove your digital ID matches your real-world ID.
Please note: The RTA only receives information that is relevant to bond processing. The identity information you use at this point (e.g. driver’s licence number or Medicare number) is not shared with the RTA.
How do I use Web Services if I'm acting on behalf of an organisation or joint lessor partnership?
To use Web Services as a joint lessor or organisation, you should register for a QGov account using your unique work email. This means you will have a dedicated, verified QGov profile for your professional transactions with the RTA. Your QGov account should not be shared with other users as it is linked to you as an individual.
Once you have logged into QGov, you can select to use Web Services as an organisation or joint lessor. You will need to know your organisation/joint lessor partnership’s RTA ID. The RTA ID can be found in the email inbox of your organisation (or joint lessor partnership) that is registered with the RTA. If you can’t find your RTA ID, or don’t yet have one, please contact the RTA.
Note: If you are also a tenant, you should have a second QGov account linked to your personal email address for personal transactions via RTA Web Services. Tenants do not require a RTA ID to register or log in.
