Lodge a paper Bond lodgement (Form 2) form: 

• Ensure you tick the box to receive notifications via email
• This will enable the RTA to email you throughout your tenancy, including important documentation. Otherwise, you will receive these documents by post
• If the RTA is to post documentation, you will receive by post your Acknowledgement of Rental Bond. This letter contains your bond number. Use the bond number when contacting the RTA. 

Completing a Bond lodgement paper form provides you with the same service as if you had used RTA Web Services to submit an online form.

If you were wanting to respond to a lodgement email (RTA email with a link), the RTA will issue you with an Acknowledgement of Rental Bond letter to confirm your lodgement details. This will be posted if you are not able to access RTA’s Web Services. 

• Acknowledgement of Rental Bond letter will contain your bond number
• Use this bond number when contacting the RTA.

Alternatively, you can complete a paper Update your details form:

• Ensure you tick the box to receive notifications via email
• This will enable the RTA to email you throughout your tenancy, including important documentation. Otherwise, you will receive these documents by post.

Contact the RTA to ensure we have the right contact details and bank details on record for you. 

You do not need to access RTA Web Services for your bond lodgement to be processed. The RTA will post confirmation of your bond lodgement. 

Completing an Update your details paper form provides you with the same service as if you had used RTA’s Web Services to respond to an email link. 

Lodge a paper Refund of a rental bond form (Form 4) form:

• Ensure you tick the box to receive notifications via email
• This will enable the RTA to email you throughout your tenancy, including important documentation. Otherwise, you will receive these documents by post
• If the RTA is to post documentation, you will need to ensure you have Australia Post mail redirection for the rental property address you are leaving or you have provided the RTA with your new address
• Use the RTA's paper Update your details form to give your new address.

Completing a Refund of a rental bond paper form provides you with the same service as if you had used RTA Web Services to submit an online refund request.

If you were wanting to respond to a Fast track email (RTA email with a link), you should wait 48 hours for this link to expire:

• You will then receive a Notice of Claim email
• This email will include a PDF attachment for the Notice of Claim
• You can fill this in and email or post it to the RTA. 

If you were wanting to respond to a Notice of Claim email (RTA email with a link), you should open the PDF attachment in the email:

• The PDF attachment is the paper Notice of Claim
• You can fill this in and email or post it to the RTA.

Completing a Notice of Claim paper form provides you with the same service as if you had used RTA’s Web Services to respond to an email link.

Lodge a paper Change of bond contributors (Form 6) form:

• Ensure you tick the box to receive notifications via email
• This will enable the RTA to email you throughout your tenancy, including important documentation. Otherwise, you will receive these documents by post.

If you were wanting to respond to an email requesting you confirm a change of bond contributor (RTA email with a link), complete a paper Change of bond contributors (Form 6) form:

• You can fill this in and post it to the RTA
• Ensure you have the correct bond contributor details and amounts
• If the form received by the RTA has incorrect details, the form cannot be processed
• It is recommended to talk to the other bond contributors to ensure details are correct prior to sending form to the RTA.

Completing a Change of bond contributors paper form provides you with the same service as if you have used RTA’s Web Services to submit an online form or respond to an email link. 

Lodge a paper Update your details form:

• Ensure you tick the box to receive notifications via email
• This will enable the RTA to email you throughout your tenancy, including important documentation. Otherwise, you will receive these documents by post.

If you were wanting to respond to an email requesting you update your details (RTA email with a link), complete a paper Update your details form:

• Ensure you tick the box to receive notifications via email
• This will enable the RTA to email you throughout your tenancy, including important documentation. Otherwise, you will receive these documents by post
• If you are moving rental properties, ensure you give the RTA with your new address on the Update your details form.

Completing an Update your details paper form provides you with the same service as if you had used RTA’s Web Services to respond to an email link.