Online Change of Bond Contributors

You can use the RTA’s Change of Bond Contributors Web Service to: 

  • change bond contributors when tenants leave or move into the property 
  • change how the bond is distributed by altering how much of the total amount is allocated to each contributor.  

Either the property manager/owner, or a tenant who is listed as a bond contributor at the property with the RTA, can submit a Change of bond contributors request. Any tenant who has paid a bond for the property should be listed as a bond contributor with the RTA.  

If you are submitting a Change of bond contributors request online for the first time, please refer to our helpful resources below. 

Important information for tenants: If you are transferring some, or all of your bond to another party, you should make sure the new or remaining bond contributor/s pay you the necessary portion of the bond.

It is important to note, successfully submitting a Change of bond contributors request with the RTA does not change the tenants listed on the tenancy agreement. Any changes to the tenancy agreement require approval by the property manager or owner and must be agreed by all parties.

Before you begin, you will need: 

Tenants 

  • your QGov login details (or create a QGov account
  • a bond number for a current tenancy 
  • the handover or vacate date (if changing) 
  • unique email addresses for all tenants. 

Managing parties 

  • your QGov login details (register for a QGov account now
  • your organisation’s RTA ID number 
  • a bond number for a current tenancy 
  • the handover or vacate date (if changing) 
  • unique email addresses for all tenants. 

Remember: Any person knowingly submitting false or misleading details on the Change of Bond Contributor Web Service is committing an offence under Queensland law. 

Who can submit a Change of bond contributors request? 

Either a tenant who is listed as a contributor on the bond, or a managing party who has verified their digital identity through QGov can start the Change of bond contributors request. 

Tenants who want to be added to the bond cannot submit a Change of bond contributors request. 

If you do not have Australian-issued identification and cannot verify your digital identity through QGov, you can use the RTA’s paper-based Change of bond contributors form.

 
How does the Change of Bond Contributors Web Service work? 

Under the new service:   

  1. either the property manager/owner or a tenant listed as a bond contributor with the RTA can submit a Change of bond contributors request  
  2. once a Change of bond contributors request has been submitted using the Web Service, an email will be sent to bond contributors who are transferring some, or all, of their bond to another party  
  3. the notified bond contributors will have 14 days to respond to the request. If any money is changing hands, the bond contributors should organise this directly between themselves before they agree to a Change of bond contributors request  
  4. if any of the notified contributors disagree with the change, or fail to respond within the 14 days, the Change of bond contributors request will be cancelled 
  5. if all notified bond contributors agree to the request, the property manager/owner and all contributors remaining on the bond will be sent a confirmation email.  

This table shows who is involved in each stage of the new Change of bond contributors (CBC) request: 

Who can lodge a CBC request?
  • Property managers/owners 

OR

  • Tenants who are listed as bond contributors for the property by the RTA
Who needs to agree to a CBC request? 
  • Contributors who are being removed from the bond 

AND 

  • Contributors who are transferring part of their bond to another party
Who doesn't need to agree to a CBC request?
  • Existing contributors whose bond amount is increasing or remaining the same 
  • New bond contributors
  • Property managers/owners (if the CBC request is lodged by a tenant)

AND 

  • Tenants who live in the property, but are not listed as bond contributors with the RTA
Who receives a confirmation email if the CBC request is approved by the RTA?
  • Property managers/owners

AND 
 

  • All contributors listed on the new bond (i.e. both new bond contributors, and existing contributors remaining on the bond)
Who receives an email notification if the CBC request is cancelled?
  • The person who submitted the Change of bond contributors request

AND 

  • All bond contributors who received the email asking them to agree or disagree with the Change of bond contributors request

 

You can find out more about the Change of Bond Contributors Web Service process by watching this RTA webinar.  

Helpful resources

For tenants

For managing parties

Frequently asked questions (FAQs) 

Was this page helpful?

Please note that we cannot respond to any comments made here. If you need a response, please contact us

Please select a reson